Shipping policy

WarmHands — Shipping & Delivery Policy

Last updated: 22 July 2026

We're a proudly South African online store and we deliver nationwide. This policy explains how and when your order reaches you. It operates alongside — and does not limit — your rights under the Consumer Protection Act 68 of 2008 (CPA).

1. Where we deliver
We deliver anywhere in South Africa via our courier partner, with door-to-door tracking. We do not currently ship internationally.

2. Order processing
Orders are processed within 7 or 9 business days of payment being confirmed. Orders placed on weekends or public holidays are processed on the next business day. You'll receive an email confirmation when your order is placed, and a further email with tracking details once your order is dispatched.

3. Delivery timeframes
Once dispatched, delivery typically takes 7 or 8 business days, depending on your location. Deliveries to major centres (Johannesburg, Pretoria, Cape Town, Durban) are generally faster than outlying and rural areas. Delivery times are estimates given in business days (Monday–Friday, excluding public holidays) and are not guaranteed, as courier timelines can occasionally be affected by factors beyond our control.

4. Shipping costs
A flat delivery fee of R90 applies to all orders. Orders over R800 qualify for FREE delivery. Your exact shipping cost is displayed at checkout before you pay.

5. Tracking your order
As soon as your order is dispatched, we'll email you a tracking number and link so you can follow your parcel. You can also track your parcel directly with our courier using your tracking/waybill number.

6. Delivery address
Please ensure your delivery address and contact number are complete and correct at checkout. We cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address. If a parcel is returned to us due to an incorrect address or a failure to accept delivery, re-delivery will be charged at the standard shipping rate.

7. Failed or missed deliveries
Our courier will attempt delivery and may contact you to arrange a suitable time. If delivery cannot be completed after reasonable attempts, the parcel may be held at a local collection point or returned to us. Please respond promptly to any courier communication to avoid delays.

8. Damaged or lost parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery with photographs, and we will make it right. If a tracked parcel is confirmed lost in transit, we will replace it or refund you in full.

9. Contact us
For any delivery queries, we're here to help:
Email: bb4038370@gmail.com
WhatsApp: +27 681365226
WarmHands

Nothing in this policy limits your statutory rights under South African law.